Welcome to kivorasupply.com. We value the privacy of every customer and are committed to protecting the personal information you provide while browsing our website, purchasing tennis bags, or using our related services. This Privacy Policy explains how we collect, use, store, and protect your information, as well as your rights regarding the processing of your personal data.

  1. Information Collection

When you visit our website or place an order, we may collect the following information:
Personal Information: Name, email address, contact phone number, and billing information.
Shipping Information: Delivery address, postal code, and other details necessary for order fulfillment.
Order Information: Items purchased, order number, transaction amount, and order processing records.
Device Information: IP address, browser type, device details, and records of your visits to our website.
We collect information only to the extent necessary to provide shopping services, process orders, and improve your experience on our website.

  1. Use of Information

The information we collect may be used for the following purposes:
Processing orders, confirming payments, and arranging the delivery of products.
Sending order confirmations, shipping notifications, and service-related updates to customers.
Responding to customer inquiries and providing after-sales support.
Improving website functionality, the shopping process, and product presentation.
Identifying and preventing fraud, unauthorized transactions, and other security risks.
Complying with applicable laws, regulations, and regulatory requirements.

  1. Protection of Payment Information

Online transactions on this website may be processed through third-party payment services, such as Stripe. These payment service providers are responsible for handling payment-related information; we do not store full credit/debit card numbers or security codes (CVV) on our own servers. The handling of such payment information is also subject to the privacy policies and security regulations of the respective payment service providers.

  1. Cookies and Similar Technologies

We may use cookies and similar technologies to remember user preferences, maintain shopping cart functionality, analyze website traffic, and enhance your browsing experience. You can manage or restrict cookies through your browser settings, though doing so may affect the functionality of certain parts of our website.

  1. Information Sharing

We do not sell or rent your personal information to third parties. We may share information with the following third parties only to the extent necessary to provide our services:
Payment Service Providers: Used for processing payments and verifying transactions. Logistics Service Providers: Used for handling order delivery and shipment tracking.
Technical Service Providers: Used for website hosting, system maintenance, and security management.
Legal and Regulatory Authorities: Information may be provided when required by law or legal process.
Relevant third parties may only process such information to the extent necessary to provide their services.

  1. Information Storage and Security

We implement reasonable technical and administrative measures to protect customers’ personal information from unauthorized access, disclosure, alteration, or loss. Records related to orders and transactions are generally retained for 7 years following the completion of an order, or for a period as otherwise required by applicable law. Once the necessary retention period has expired, we will delete or anonymize the information in accordance with applicable regulations.

  1. Your Privacy Rights

Under applicable data protection laws, you may have the following rights:
To request access to the personal information we hold about you.
To request the correction of inaccurate or incomplete information.
To request the deletion of your personal information, subject to legal requirements.
To request restrictions on, or object to, certain processing activities regarding your personal information.
To withdraw any consent previously provided.
To request a copy of your personal data, to the extent permitted by applicable law.

  1. Children’s Privacy

Our website and products are not specifically designed for children. We do not knowingly collect personal information from children under the age defined by applicable law. If we discover that such information has been collected without appropriate authorization, we will take reasonable steps to address the situation.