Thank you for choosing kivorasupply.com. We value every customer’s shopping experience and are committed to providing tennis enthusiasts with high-quality, practical sports storage solutions. If you are not satisfied with your purchase, or if the item has a quality issue, please review our return and refund policy below to understand the eligibility criteria and the process for handling such requests.

  1. Eligibility for Returns

Customers may request a return, subject to applicable laws and the terms of this policy. Items should be kept in their original condition as much as possible and must meet the following requirements:

  • The item has not been used, washed, or altered.
  • The item and all its accessories are complete.
  • The original packaging and any included items remain in their original state.
  • A valid order number or proof of purchase can be provided.
    Items that have been used, damaged, or rendered unsalable due to the customer’s actions may not be eligible for a standard return, except as otherwise required by applicable law.
  1. Quality Issues

If the tennis bag you received has a manufacturing defect, was damaged during transit, is the wrong item, or has other quality-related issues, please contact us promptly.

To help us verify the issue, please provide:

  • Your order number and purchase details.
  • A detailed description of the problem.
  • Photos or videos that clearly show the issue.
    For verified quality-related return requests, we will cover the return shipping costs and arrange for a refund or another appropriate solution based on the specific circumstances.
  1. Returns Unrelated to Quality Issues

If you wish to return an item for personal reasons—such as a change of preference, a change in plans, or simply no longer needing the product—you will generally be responsible for the return shipping costs.

Returned items must meet the applicable return criteria. Items that show clear signs of use, damage caused by the customer, or conditions that prevent them from being resold may not be approved for a standard return.

  1. Return Process

To initiate a return, please follow these steps:

  • Contact our customer service team via email and state the reason for your return.
  • Provide your order number and the necessary photos of the item.
  • Wait for our customer service team to confirm your eligibility and provide return instructions.
  • Return the item by following the instructions provided by our customer service team. 5. Once the returned item has been received and inspected, we will process your refund based on the outcome of our review.

Return Address: 10349 E MALLARD LN, FLORAL CITY, FL 34436-5508

Please do not return any items without first receiving return confirmation and specific instructions, as doing so may delay the processing of your request.

  1. Refund Processing

Once a returned item is confirmed to meet the eligibility criteria for a refund, we will issue the refund using the original payment method.

Typically, the refund process will be initiated within 3–5 business days after we receive and inspect the returned item. The actual time it takes for the funds to appear in your account may vary depending on the processing times of your bank, credit card issuer, or third-party payment provider.

  1. Non-Returnable Items

To the extent permitted by applicable law, the following items or situations may not qualify for a return:

  • Items that have been used, washed, or altered.
  • Items damaged due to improper use or storage.
  • Items missing essential accessories or accompanying components.
  • Items whose condition has been compromised, rendering them unsuitable for resale.
  • Inability to provide a valid proof of purchase (order record).
    These restrictions do not affect any other statutory return rights you may have under applicable law.
  1. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. For orders that have not yet entered the processing or shipping stage, we will do our best to assist with the cancellation. Orders that have already been dispatched may need to be handled through the standard return process.