Thank you for visiting kivorasupply.com. We are dedicated to providing convenient shopping and delivery services to tennis enthusiasts across the United States. Whether you are looking for a new tennis bag for your daily training or practical storage gear for your tennis activities, we handle every order with care to ensure your items are dispatched smoothly and efficiently.

  1. Shipping Coverage

Currently, we only ship to addresses within the United States. We do not accept orders for delivery outside of the U.S.

  1. Order Processing Time

Once a customer completes payment and successfully submits an order, we begin the process of order review, item preparation, and shipment arrangement.

  • Order processing typically takes 1–3 business days.
  • Processing may be affected by weekends and U.S. public holidays.
  • In cases involving inventory verification, discrepancies in order information, or other special circumstances, processing time may be extended.
    Once processing is complete, the order will be handed over to the carrier for delivery.
  1. Delivery Time

For orders within the United States, the estimated transit time is typically 5–7 business days.

Actual delivery times may vary based on the destination, carrier logistics, weather conditions, and holidays. Deliveries to remote areas or via specialized shipping routes may require additional time.

Please note that these timeframes are estimates, not guaranteed delivery dates.

  1. Shipping Methods

We select appropriate carriers—such as USPS, UPS, FedEx, or DHL—based on the order destination and specific shipping arrangements.

Transit routes, delivery efficiency, and tracking services may vary depending on the carrier. The specific shipping method used will be determined at the time of dispatch.

  1. Shipment and Tracking

Once your items have been dispatched, we will provide a tracking number (if available from the carrier) via an order notification or email.

You can use this number to monitor the status of your shipment, including:

  • Whether the order has been handed over to the carrier.
  • The current location of your package in the transit network.
  • Whether the package is out for delivery.
  • The final delivery status.
    Please be aware that it may take some time for tracking information to be updated in the carrier’s system.

    6. Shipping Address and Delivery Information

To avoid delivery errors, please carefully verify the following information during checkout:

  • Recipient’s full name.
  • Complete street address, including unit or house number.
  • City, state/province, and postal code.
  • A valid contact phone number and email address.
    If you discover an error in the provided address, please contact us as soon as possible. Once an order has entered the shipping process, it may no longer be possible to modify the delivery information.
  1. Delivery Delays and Exceptions

During transit, factors such as adverse weather, high volume within the logistics network, holiday-related backlogs, or other unforeseen circumstances may affect the estimated delivery time.

If your package shows no tracking updates for an extended period, or if a delivery exception occurs, please contact us via our customer service email. We will assist in verifying your order and shipment status, and provide support based on the specific situation.

  1. Non-Receipt of Packages or Delivery Issues

If the tracking records indicate that your package has been delivered but you have not received it, we recommend checking areas such as your doorstep, mailbox, or designated parcel drop-off location, and confirming with neighbors.

If you are still unable to locate your package, please contact us promptly and provide your order number along with the shipment tracking information so that we may conduct a further investigation.