Welcome to kivorasupply.com. Please read the following Terms of Service carefully before using this website or purchasing any products. By accessing, browsing, or using this website, you acknowledge that you understand and agree to be bound by these terms and all applicable laws and regulations. If you do not agree with any part of these terms, please discontinue your use of this website.

  1. Website Services

This website primarily provides a platform for the display and online sale of tennis bags and related sports storage products. We are committed to offering clear product information, a convenient shopping experience, and necessary customer support. We reserve the right to modify website content, product displays, and service features as required by our business operations.

  1. Product Information

We strive to ensure that all product names, images, descriptions, and pricing information on the website are accurate and clear. Please note that, due to factors such as display device settings, lighting conditions during photography, or variations between product batches, there may be minor visual differences between the product images and the actual items received.

We reserve the right to correct product information, adjust prices, and update product content, to the extent permitted by law.

  1. Orders and Purchases

When placing an order, customers must ensure that all provided personal information, shipping addresses, and contact details are accurate and correct.

  • All orders are subject to system confirmation and standard processing procedures.
  • Product availability, pricing, and order details are determined based on the records at the time of order confirmation.
  • In the event of an item being out of stock, a pricing error, or any other circumstance that prevents the fulfillment of an order, we may contact the customer to discuss a resolution or cancel the order.
  • Each order constitutes a one-time purchase; there are no automatic renewals, recurring charges, or unauthorized repeat billing.
  1. Payment Terms

This website accepts the payment methods displayed on the checkout page. Payments are processed through third-party payment service providers. Customers must ensure that the payment method used is legitimate, valid, and that they are authorized to conduct the transaction.

The order total is determined by the amount shown at checkout and the final confirmed transaction record. Should an order be delayed due to payment verification failures, transaction rejections, or other payment-related issues, we will assist in addressing the situation based on the specific circumstances.

  1. Shipping and Delivery

We process orders in accordance with the shipping policy published on this website. Order processing times, estimated delivery dates, and logistics information may vary depending on the destination, the chosen shipping carrier, and actual transit conditions. Customers are responsible for providing accurate and complete delivery information. Any delivery delays resulting from incorrect addresses, inaccurate contact details, or other issues with the information provided by the customer will be handled on a case-by-case basis.

  1. Returns and Refunds

We want our customers to be satisfied with their purchases. Please refer to the Returns and Refunds Policy published on our website for information regarding return conditions, the application process, refund methods, and processing times.

If an item has quality issues, is damaged during transit, or does not match your order, please contact us promptly so that we may provide the necessary assistance.

  1. Intellectual Property

All text, images, product displays, page designs, logos, and other related materials on this website are protected by applicable intellectual property laws.

No individual or organization may copy, distribute, modify, reproduce, or use the website’s content for commercial purposes without prior written permission.

  1. User Code of Conduct

By using this website, you agree that you will not:

  • Use the website for any illegal activities.
  • Submit false, misleading, or unauthorized order information.
  • Interfere with the normal operation of the website or attempt unauthorized access to our systems.
  • Upload malicious software or engage in any behavior that could compromise the security of the website.
  • Infringe upon the legal rights and interests of this website or any third party.
    We reserve the right to restrict or terminate access and services, to the extent permitted by law, for any violations of these terms.
  1. Limitation of Liability

While we make reasonable efforts to maintain the proper operation and quality of our services, we do not guarantee that the website will always be uninterrupted or entirely free of technical errors.

To the maximum extent permitted by applicable law, we shall not be held liable for losses resulting from factors beyond our reasonable control—such as network failures, interruptions to third-party services, or logistics delays—except where such liability cannot be excluded or limited by law.

Nothing in these terms excludes consumer rights or statutory liabilities that cannot be excluded under applicable law.

  1. Third-Party Services

This website may utilize third-party services, such as payment processing, logistics, or website analytics. These services are provided independently by the respective third parties, and their use is subject to the specific terms of service and privacy policies of those providers. We shall not be held liable—to the extent permitted by law—for the operational conduct of third-party services that lies beyond our reasonable control.